What if one of my devices gets stuck on a particular screen or disconnects from the Wi-Fi?

How Can We Help?

First, try these steps:

  • Refresh your browser window to reload the page.
  • Check your Wi-Fi connection.

If that doesn’t solve your problem, you may need to close your browser and reopen it, switch to a different browser, or even restart your device. Here’s how to re -join the game once you’re back up and running:

Player devices: Go to https://labx.org/dgp/play and enter your game code. To find your game code, tap the settings icon ( ) at the bottom right of your facilitator interface. Or, look for the six-digit code at the end of the URL on any device that’s currently connected to the game.

Facilitator device: Go to https://labx.org/dgp and sign in with your email address and password. When you reach your dashboard page (“My Active Games”), scroll to your current game and select “Reconnect.”

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